Exchanges are only applicable if the product is defective, or if incorrect merchandise has been sent. The exchange is applicable on following terms on the same product within a period of 4 days from the date of receiving the product. The shipping cost has to be borne by the customer. If in any case the product must have gone out of stock, then we will initiate a refund in your account.
In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. You can reach us at firstname.lastname@example.org and we will get back to you.
T&C for refunds
- Cancellations – If the order is canceled before shipped, the refund will be done to your bank account.
- After the product is shipped, no refund will be made.